Automotive Parts Management Solution

Customer

One of the largest automotive service companies and parts wholesalers in the Nordics

Business Needs

• Opportunity Loss and High Overhead Cost due to high rate of parts return
• Lower Customer Satisfaction due to higher turn-around-time in parts selection
• Lower Sales Performance due to Inefficient Parts Management of a large range of parts for different make and models

How we Addressed the Business Needs?

We revamped both parts selling and parts buying journeys by bringing preciseness in the automotive parts business.

Customer Stakeholders –  Parts Business Head, Head of Inventory and Returns Management, Head of Packaging and Shipping, Parts Platform Architect, Select B2B Parts Companies

Alvarium Stakeholders –  Parts Business Consultant, Parts Data Expert, User Experience Architect, Enterprise Architect

Our Design-Led Thinking Approach

• Assessed parts selling and buying journeys, and discovered challenges & expectations by interviewing relevant stakeholders
• Carried out GEMBA walk in parts warehouses, parts return and parts packaging departments
• Assessed existing parts information management and parts data integrations
• Presented our automotive data accuracy platform and value proposition to trigger divergent ideas
• Brainstormed and ideated on multiple solutions around the way in which parts are sold and bought
• Prioritized requirements basis business urgency and impact

Key Solution Highlights

• Identifies the vehicle based on License Plate / Vehicle Identification Number
• OE number based parts filtration for different brands with equipment code-based data augmentation
• VIN to engine code, transmission, suspension, date of manufacture, brake system, safety and emission information
• Extended vehicle information covering Production option codes
• Revamped user experience by redefining parts buying journey and parts information management

Business Benefits

• 30% Reduction in Opportunity Loss due to 60 % Reduction in Part Returns
• 90% Reduction in Parts Returns write-offs
• 70% Reduction in Re-packaging Costs
• 30% Increase in Sales Performance