Digital Transformation for Automotive Parts Supplier

Automotive

Customer

One of the leading parts supplier in South Africa

Business Needs

Develop digital presence and maturity
Strategize the company’s digital transformation
Update and organize critical information on the portal

How we Addressed Business Needs?

We revamp both, parts selling & parts buying journeys and created a long-term strategic roadmap to iterate and continuously improve their businesses.

Customer Stakeholders – Parts Business Head, Head of Inventory and Returns Management, Head of Packaging and Shipping, Parts Platform Architect, Select B2B Parts Companies

Alvarium Stakeholders – Parts Business Consultant, Parts Data Expert, User Experience Architect, Enterprise Architect

Our Design-Led Thinking Approach

Assessed parts selling and buying journeys, and discovered challenges & expectations by interviewing relevant stakeholders
Assessed existing parts selling ecosystem
Presented our product information management and digital catalog to trigger different ideas
Brainstormed and ideated on multiple solutions around how parts are sold and bought
Prioritized requirements basis business urgency and impact
Created a medium to a long-term roadmap for continuous iteration of business impacting technologies

Key Solution Highlights

Revamped the user experience by deploying parts webshop solutions
Strengthened their core operations – by keeping, as is the business very robust and deploy tools to manage that through cloud-based ERP
Transformed parts selling ecosystem through parts information management system and digital features catalog