Digital Transformation for Automotive Parts Supplier

Customer

One of the leading parts supplier in South Africa

Business Needs

• Develop digital presence and maturity
• Strategize the company’s digital transformation
• Update and organize critical information on the portal

How we Addressed Business Needs?

We revamp both, parts selling & parts buying journeys and created a long-term strategic roadmap to iterate and continuously improve their businesses.

Customer Stakeholders – Parts Business Head, Head of Inventory and Returns Management, Head of Packaging and Shipping, Parts Platform Architect, Select B2B Parts Companies

Alvarium Stakeholders – Parts Business Consultant, Parts Data Expert, User Experience Architect, Enterprise Architect

Our Design-Led Thinking Approach

• Assessed parts selling and buying journeys, and discovered challenges & expectations by interviewing relevant stakeholders
• Assessed existing parts selling ecosystem
• Presented our product information management and digital catalog to trigger different ideas
• Brainstormed and ideated on multiple solutions around how parts are sold and bought
• Prioritized requirements basis business urgency and impact
• Created a medium to a long-term roadmap for continuous iteration of business impacting technologies

Key Solution Highlights

• Revamped the user experience by deploying parts webshop solutions
• Strengthened their core operations – by keeping, as is the business very robust and deploy tools to manage that through cloud-based ERP
• Transformed parts selling ecosystem through parts information management system and digital features catalog

Business Benefits

• 30% Increase in Sales Performance
• 20% increase in new customers in an existing market
• Enhanced customer experience due to accurate part information on webshop
• Easy parts management