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Digital Transformation for Automotive Parts Supplier

Automotive

Customer

One of the leading parts supplier in South Africa

Business Needs

  • Develop digital presence and maturity
  • Strategize the company’s digital transformation
  • Update and organize critical information on the portal

How we Addressed Business Needs?

We revamp both, parts selling & parts buying journeys and created a long-term strategic roadmap to iterate and continuously improve their businesses.

Customer Stakeholders – Parts Business Head, Head of Inventory and Returns Management, Head of Packaging and Shipping, Parts Platform Architect, Select B2B Parts Companies

Alvarium Stakeholders – Parts Business Consultant, Parts Data Expert, User Experience Architect, Enterprise Architect

Our Design-Led Thinking Approach

  • Assessed parts selling and buying journeys, and discovered challenges & expectations by interviewing relevant stakeholders
  • Assessed existing parts selling ecosystem
  • Presented our product information management and digital catalog to trigger different ideas
  • Brainstormed and ideated on multiple solutions around how parts are sold and bought
  • Prioritized requirements basis business urgency and impact
  • Created a medium to a long-term roadmap for continuous iteration of business impacting technologies

Key Solution Highlights

  • Revamped the user experience by deploying parts webshop solutions
  • Strengthened their core operations – by keeping, as is the business very robust and deploy tools to manage that through cloud-based ERP
  • Transformed parts selling ecosystem through parts information management system and digital features catalog

Business Benefits

  • 30% Increase in Sales Performance
  • 20% increase in new customers in an existing market
  • Enhanced customer experience due to accurate part information on webshop
  • Easy parts management
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    Maria Montessorilaan 3,
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    Phone: +31 (0) 79 3200 980

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