End-to-End Elder Care Platform

Healthcare

Customer

A UK-based startup providing technology-enabled proactive care

Business Needs

Provide better yet economic elder care experience and come up with a new service to help families find affordable cares for their loved ones
A digital platform for caregivers and consumers that provides bespoke care plans with transparency and credibility

How we Addressed the Business Needs?

We designed and delivered innovative elderly care experience to caregivers, users, and consumers through a responsive mobile and web-based user friendly application.

Customer Stakeholders –Founder and CEO, Co-Founder and CTO, Care Advisory Team, Care Specialists, Select Users and Consumers

Alvarium Stakeholders – Healthcare Domain Expert, User Experience Architect, Enterprise Architect

Our Design-Led Thinking Approach

Discovered the needs of users and consumers by interviewing select caregivers and consumers
Assessed various healthcare compliance by discussing with care advisory team and care specialists
Carried out solution mind mapping, ideated on user journeys and prioritized them for rapid prototyping
Designed experiences by considering both emotional and cognitive aspects of users and consumers
Incorporated feedbacks received from stakeholders during ‘show and tell’ and defined the implementation roadmap

Key Solution Highlights

A feature-rich digital platform enabling customer management, booking management, caregivers profile management, payment management, and email management
Backend web interfaces access for caregivers management, family management, and content management
Dashboard with statistics and details about booking, revenue, customers and caregivers
Business Intelligence and Machine Learning based matching engine for accurate search of assignments