Modernization of Application Development

Customer

One of the leading Payments Service Providers in Europe

Business Needs

• Unable to revamp the user experience of existing payments application and scale it to enable new options for payments due to legacy systems

How we Addressed the Business Needs?

We redefined payments experience through legacy modernization, redesigned payments system gateway, controlled framework for regulatory compliance and intuitive user interface.

Customer Stakeholders –  Digital Business Owner, Merchant Acquisition Team, Application Owner, Enterprise Architect, Compliance Manager

Alvarium Stakeholders –  Payments Domain Expert, User Experience Architect, Digital Application Architect, Legacy Technology Expert

Our Design-Led Thinking Approach

• Assessed existing merchant acquisition channels and payments options by interviewing merchant acquisition team and digital business owner
• Discovered challenges and assessed existing technology landscape through discussions with Enterprise Architect
• Discovered pain areas, needs and expectations during brainstorming workshops with business owner and application owner
• Carried out solution mind mapping, ideated on user journeys and prioritized few of the journeys for rapid prototyping
• Defined the implementation roadmap and carried out identified implementation projects

Key Solution Highlights

• Single multi-currency payment option
• Bulk payments made easier by uploading/importing the list of all payments to be made
• Detect, track, and alert defaults, frauds and risks
• Auto divert to another payment option in case of failure
• SMS, phone verification, and 256-bit encryption

Business Benefits

• 43% improvement in user satisfaction index
• 52% reduction in cost of new feature addition and maintenance
• 36% increase in productivity to service the customers due to additional options for payment and currency
• 60% reduction in time to market through 80% reduction in application development time