Tariff and Quotation Management Solution

T&L

Customer

A global Freight Forwarder spread across 160+ countries

Business Needs

Customer attrition due to uncompetitive and disparate quotations
Productivity loss due to high manual efforts of back office in quotation generation
Revenue loss due to high turnaround time in sharing quotations to the prospects

How we Addressed the Business Needs?

We followed the Alvarium methodology to transform and digitalize end-to-end tariff and quotation management process by creating a single point application to be used by shippers and shipping company.

Customer Stakeholders – Regional Sales Teams, Back Office Team, Supply Chain Partners, Enterprise Architect, Select Shippers

Alvarium Stakeholders – Supply Chain Consultant, Domain Expert, User Experience Architect, Technical Architect

Our Design-Led Thinking Approach

Discovered the challenges by Interviewing shippers and stakeholders involved in sales process and processing & execution of the shipments.
Assessed manual and technology interventions in current process of order booking through GEMBA walk
Carried out SWOT analysis, expectations analysis, solution mind mapping, and requirement prioritization
Created high fidelity wireframes and incorporated feedbacks from relevant stakeholders
Defined the implementation roadmap and carried out identified implementation projects

Key Solution Highlights

Tariff Uploads, Tariff Sync with Partner Systems, Tariff Alteration, Tariff Comparison
Multi Currency Quotation Generation
User Management and Multi Modal Carrier Management
Automated notification to stakeholders in event of tariff change