Tariff and Quotation Management Solution
A global Freight Forwarder spread across 160+ countries
- Customer attrition due to uncompetitive and disparate quotations
- Productivity loss due to high manual efforts of back office in quotation generation
- Revenue loss due to high turnaround time in sharing quotations to the prospects
How we Addressed the Business Needs?
We followed the Alvarium methodology to transform and digitalize end-to-end tariff and quotation management process by creating a single point application to be used by shippers and shipping company.
Customer Stakeholders – Regional Sales Teams, Back Office Team, Supply Chain Partners, Enterprise Architect, Select Shippers
Alvarium Stakeholders – Supply Chain Consultant, Domain Expert, User Experience Architect, Technical Architect
Our Design-Led Thinking Approach
- Discovered the challenges by Interviewing shippers and stakeholders involved in sales process and processing & execution of the shipments.
- Assessed manual and technology interventions in current process of order booking through GEMBA walk
- Carried out SWOT analysis, expectations analysis, solution mind mapping, and requirement prioritization
- Created high fidelity wireframes and incorporated feedbacks from relevant stakeholders
- Defined the implementation roadmap and carried out identified implementation projects
Key Solution Highlights
- Tariff Uploads, Tariff Sync with Partner Systems, Tariff Alteration, Tariff Comparison
- Multi Currency Quotation Generation
- User Management and Multi Modal Carrier Management
- Automated notification to stakeholders in event of tariff change
- 20% increase in repeat customers
- 35% reduction in customer attrition
- 80% reduction in cost to generate a quotation
- 20% gain in revenue due to 40% increase in win ratio